KleanSwipe Support

Last Updated Date: July 23rd, 2026

Welcome to KleanSwipe Support. KleanSwipe helps you review, organize, and clean up photos, videos, screenshots, and other supported media on your device. If you have a question or encounter a problem, review the answers below or contact us directly.

Contact Us

Company Name: Qianmo Sifang (Beijing) Technology Co., Ltd.

Company Address: Beijing, China

Support Email: support@kleanswipe.app

When contacting us, include your KleanSwipe version, device model, operating-system version, purchase status if relevant, and a clear description of the issue. Screenshots are helpful, but please remove or obscure private content before sending them.

Frequently Asked Questions (FAQ)

What is KleanSwipe?

KleanSwipe is a media-cleanup app that helps you review and organize supported items in your photo library, including photos, videos, and screenshots.

Why does KleanSwipe need photo-library access?

Photo-library permission allows KleanSwipe to display, compare, organize, and delete media you authorize. You can change this access at any time in your device’s Settings app. Limited access may limit which items KleanSwipe can review.

What happens when I delete an item?

KleanSwipe asks the operating system to delete the selected item. On supported Apple devices, deleted media is normally moved to the Recently Deleted album for a limited period. Review every selection before confirming, and maintain backups of important content.

How do I manage or cancel a subscription?

Open your device’s Settings app, tap your Apple ID, choose Subscriptions, select KleanSwipe, and use the options shown there. Deleting the app does not cancel an active subscription.

How do I restore a purchase?

Use Restore Purchases in KleanSwipe while signed in with the Apple ID used for the original purchase. Make sure your device has network access. If the entitlement is still unavailable, email us with the product name and purchase date. Do not send full payment-card details.

How do I request a refund?

App Store billing and refunds are handled by Apple. Visit https://reportaproblem.apple.com/ and sign in with the Apple ID used for the purchase. See our Payment Terms for more information.

How do I request access to or deletion of my data?

Email support@kleanswipe.app with the subject “Privacy Request.” Describe the request and include enough information for us to locate and verify any relevant records. Photo-library content processed only on your device is controlled through your device and backups.

Privacy and Legal

For information about data handling, see our Privacy Policy. Use of KleanSwipe is also subject to the Terms of Service and Payment Terms and Conditions.